Administrative Coordinator in City of London

This administrative coordinator post supports admissions across the neurological departments of University College London Hospitals NHS Foundation Trust, spanning several services rather than one. Core work covers patient travel and accommodation, booking non-surgical admissions and day care appointments, tracking referrals and keeping accurate patient records. Its cross-service remit includes attending bed and patient flow meetings and acting as a point of contact for patients, clinicians and external partners. Customer-facing, non-routine experience is essential for fit.

What the job involves

• Oversee patient travel and accommodation, including hotel bookings, transport, itineraries and accessibility or clinical needs
• Book non-surgical admissions and day care unit appointments
• Manage clinic schedules, track referrals, update patient pathways and ensure timely communication between departments
• Act as a key point of contact for patients, clinicians and external partners
• Communicate with patients about appointments, travel arrangements and service queries
• Manage shared inboxes, maintain databases, and process documentation and letters
• Maintain accurate patient and service records under Trust policy, ensuring confidentiality and data protection compliance
• Work with clinical and nursing leads and operational managers to coordinate admissions and day care
• Attend bed meetings and patient flow meetings

What's required

Qualifications

• GCSE or equivalent, with grade C or above in English and Maths

Experience

• Experience of a non-routine environment, with evidence of problem solving and resolving issues as they arise
• Vocational level 4 or equivalent, gained through experience and/or training
• Experience of a customer-facing environment, resolving queries and delivering a first-class service

Skills & knowledge

• Knowledge of the full range of administrative procedures gained through training and administrative experience
• Awareness of the duty to maintain confidentiality
• Knowledge of the Data Protection Act ...
• Excellent organisational skills ...

Nice to have

• NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent
• Previous NHS experience or experience in a healthcare setting

What's offered

• High Cost Area Supplement (HCAS) included in pay
• Flexible working, in line with Trust policy

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