Two permanent Tenancy Sustainment Officer posts sit within BCP Council's Housing and Protection team, one at 37 hours and one at 25.5 hours a week. The work supports social housing tenants to keep their tenancies and helps disadvantaged and vulnerable adults build independence through signposting, money management and early intervention. The role involves visiting clients in their homes across the area, so a work vehicle is needed, and it includes engaging with victims and perpetrators of antisocial behaviour. Visa sponsorship is not available, so applicants must already have the right to work in the UK.
What the job involves
- Provide tailored, flexible, customer-focused support through a range of activities
- Signpost clients to specialist services and work jointly with internal and external services
- Support clients' health and wellbeing, including nutrition
- Help clients live safely and securely
- Advocate for clients and help them understand their tenancy agreement
- Help clients maintain independence and control over their lives
- Support clients with money management
- Engage with and support victims and perpetrators of antisocial behaviour and tenancy breaches, such as property condition
- Help clients access local learning, employment, leisure and cultural opportunities
- Carry out early intervention to prevent crisis and deterioration
- Support clients to make safe, informed choices on services, equipment and adaptations
What’s required
Experience
- Experience of providing support to social housing tenants
- Experience of partnership working
Skills & knowledge
- Strong communication skills with people from diverse backgrounds and at all levels
- Good negotiation and motivational skills
- Ability to use initiative, prioritise and manage time, working to tight deadlines without close supervision
- Good IT skills including MS Office (Word, Excel, PowerPoint, Outlook)
- Knowledge of statutory and voluntary sector support services for vulnerable individuals
- Basic knowledge of public and private sector housing and of welfare and benefit rights
Checks & eligibility
- DBS check at the appropriate level
- Existing right to work in the UK
Other
- Great team player with a flexible and cooperative working style
- Commitment to excellent and responsive customer service and service delivery
- Ability to empathise with tenants
- Access to a vehicle for work purposes
- Ability to visit clients in their own homes in the locality, which may involve climbing stairs
What’s offered
- Enhanced benefits package under a new pay and reward framework
- Scope for progression within the pay band
- New terms and conditions, detailed in the 'More than just a job' brochure
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Contact Details:
The Methodist Church in Britain Recruitment Team
