Operations and workforce lead post at Phoenix Health PCN, a network of three GP practices across Buckinghamshire. The role coordinates day-to-day service delivery, leads workforce planning and deployment of ARRS-funded roles, and oversees service improvement projects. Based across several practice sites with a 25-hour week, it requires a full clean driving licence and travel between sites. Candidates need prior experience in primary care or NHS operational management and workforce planning.
What the job involves
- Lead workforce planning across the PCN
- Coordinate deployment and utilisation of ARRS-funded roles
- Coordinate day-to-day operational delivery of PCN services and programmes
- Monitor delivery against contractual requirements and PCN priorities
- Analyse workforce and service performance data to identify trends
- Prepare reports and assurance for the Clinical Director and PCN Board
- Coordinate implementation of new services, projects and initiatives
- Lead quality improvement and service development initiatives
- Monitor workforce capacity, productivity and utilisation
- Support recruitment, onboarding and retention initiatives
- Support transformation and service redesign programmes
- Identify operational risks and support timely resolution
Qualifications
- Educated to GCSE standard
- Evidence of continuing professional development
Experience
- Operational management in healthcare, primary care, NHS or a comparable environment
- Workforce planning, coordination or resource management
- Leading projects and service improvement initiatives
- Working with multiple stakeholders and managing competing priorities
- Analysing and interpreting performance data
Skills & knowledge
- Excellent organisational and planning skills
- Strong project and programme management
- Communication, influencing and relationship-building across organisations
- Interpreting data and producing meaningful reports
- Strong problem-solving and decision-making
- Good understanding of workforce challenges within primary care
Checks & eligibility
- Full clean driving licence and ability to travel across sites
Other
- Proactive, collaborative, adaptable and solution-oriented
- Commitment to improving patient services and supporting primary care teams
Nice to have
- Knowledge of Primary Care Networks and PCN DES requirements
- Understanding of the Additional Roles Reimbursement Scheme (ARRS)
- Experience of workforce transformation programmes
- Experience of working with GP practices or Integrated Care Systems
What's offered
- NHS Pension Scheme
- 25 days annual leave plus bank holidays (pro rata)
- Employee Assistance Programme with 24/7 confidential support
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Contact Details:
The Methodist Church in Britain Recruitment Team
