This clinical advisor post sits within the NHS 111 telephone service run by DHU 111 (East Midlands) CIC. The role centres on assessing callers with a wide range of clinical conditions using NHS Pathways, advising them on self-care and referring them onward when needed. Post-holders work within a multi-disciplinary team and must be available for evenings, weekends and bank holidays, with a duty to support and coach health advisors. Fit depends on adult NMC registration, pharmacist or paramedic status and at least two years' post-registration clinical experience.
What the job involves
- Assess callers of all ages by telephone using NHS Pathways and other clinical decision support, including front-ending calls and clinical validation
- Give evidence-based advice, promote self-care and direct patients across primary, secondary, community, tertiary and emergency care
- Negotiate and agree a course of action with patients, empowering callers to make decisions about their health
- Provide clinical guidance to health advisors and other colleagues on the advice line
- Keep accurate patient records and manage calls in a controlled, professional and compassionate manner
- Recognise adult and child safeguarding concerns and report them to the necessary agencies
- Take part in clinical governance and quality improvement, follow policies and protocols, and raise incidents on Datix
- Complete NHS Pathways training, maintain competence against the framework, and complete the NHS Pathways coaching course to mentor others
- Maintain NMC or equivalent registration, continuing professional development and up-to-date clinical knowledge
- Take part in clinical and reflective supervision, performance reviews, mandatory training and service development
- Communicate with DHU staff and external agencies while keeping information confidential under IG and data protection rules
- Escalate outstanding issues to the appropriate manager before going off duty
Qualifications
- Sub-part 1 NMC registration, adult branch, or registered pharmacist or registered paramedic
Experience
- Minimum two years' post-registration clinical experience
- Experience of working independently
- Experience of working within multi-professional or multi-agency teams
- Broad clinical knowledge and experience, including recent acute or primary care
Skills & knowledge
- Advanced communication and negotiation skills
- Strong clinical decision-making and critical thinking
- Able to work autonomously under pressure while managing competing priorities
Other
- Evidence of continuous training, learning and professional development
- Flexibility to work evenings, weekends and bank holidays
Nice to have
- Recognised minor illness and injuries certificate
- Mentor or coaching qualification
- Nurse triage or telephone advice experience and competence
- Experience of working within primary care
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
