Medical Administrator/ Receptionist in Chester-le-Street

Part-time receptionist and administrator post at Middle Chare Medical Group, covering both Middle Chare Surgery and Woodlands Surgery. The work centres on general enquiries, booking and managing appointments, repeat prescriptions and directing patients to the right service through care navigation. Working across two sites, the hours and days are still to be agreed, so flexibility is central to the role. Fit depends on GCSE maths and English at grade C or above and prior patient-facing experience.

What the job involves

• Handle reception and general enquiries, giving a positive patient experience and explaining procedures
• Book, manage and cancel new and follow-up appointments on GP systems
• Action medication queries, repeat prescriptions and online repeat requests promptly
• Use care navigation to signpost patients to the most suitable service
• Communicate with patients, medical professionals, hospitals and third-party providers
• Answer and make telephone calls and respond to voicemails
• Handle clinical specimens, checking details and handing over correctly
• Record all patient contacts and enter data accurately and promptly, including patient tasks, emails and e-consults
• Respond to patient result requests using clinical systems
• Process letters, print, scan and photocopy, uploading information to records to maintain continuity of care
• Support patients with paperwork, registration and filing, and carry out general administrative duties
• Escalate urgent clinical cases, handle confidential information and report safeguarding concerns for vulnerable children and adults

What’s required

Qualifications

• GCSE maths and English at grade C or above, or equivalent

Experience

• Patient or customer-facing work experience

Skills & knowledge

• Patient-focused, a good team player and flexible in approach

Nice to have

• AMSPAR receptionists qualification
• Experience of working in a GP surgery

What’s offered

• Continuing professional development

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