This receptionist and administrator post sits in the paediatric team of the Emergency Department at St Peter's Hospital, part of Ashford & St Peter's Hospitals NHS Foundation Trust. The work centres on registering patients, handling telephone and face-to-face enquiries, and keeping Cerner records current. The role is set apart by its busy paediatric setting and 08:00 to 20:00 shifts across 37.5 hours a week. Cerner experience or equivalent is essential.
What the job involves
- Welcome and register patients, including ambulance arrivals and priority and resuscitation patients
- Provide reception and telephone service to patients, relatives and healthcare professionals, directing enquiries appropriately
- Maintain accurate real-time patient records on Cerner and other Trust systems
- Book follow-up outpatient and SDEC appointments and arrange patient transport
- Monitor patient pathways and support the department in meeting waiting-time targets
- Liaise with nursing, medical and multidisciplinary teams for safe, effective care
- Alert clinicians to concerns about a patient's presenting condition or infection risk
- Deal sensitively with distressed relatives, bereavement and complaints, escalating as needed
- Process GP and NHS 111 referrals, manage correspondence and GP notifications
- Track patient locations, process admissions, transfers and discharges, and monitor capacity and ambulance handover times
- Retrieve, upload and archive records via Evolve, resolve data quality issues and follow information governance rules
- Cover colleagues' leave and sickness, support new staff induction, and manage stock, estate, IT and access card issues
What’s required
Experience
- Cerner experience or equivalent
Skills & knowledge
- Basic understanding of A&E waiting-time targets
- Experience managing complex situations in a busy, fast-paced setting
Nice to have
- NHS service experience
- NVQ Level 3 in Business Administration or equivalent demonstrated experience
What’s offered
- Learning and career development opportunities
- Supportive and inclusive team environment
- NHS pension scheme
- Staff benefits
- High cost area supplement included in pay
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
