This Medical Secretary post supports a consultant firm in Team 12 at The Royal Marsden NHS Foundation Trust, a world-leading cancer centre. The core of the work is first-point-of-contact calls from patients, carers and GPs, typing correspondence and processing new cancer referrals within agreed timeframes. It is part-time across three days, Monday, Thursday and Friday, with the working pattern varying by the consultant's clinical and administrative needs. Previous medical secretarial or administrative experience is required, and oncology terminology is preferred.
What the job involves
- First point of contact for service users, handling telephone enquiries from patients, carers, GPs and colleagues in other hospitals
- Type and distribute clinical and general correspondence to Trust standards
- Process new patient referrals within Trust and nationally agreed timeframes to meet cancer quality standards
- Open and action electronic and paper mail daily, including the consultant team's mail where required
- Input and maintain patient diagnoses and clinical unit data on the Hospital Information System
- Handle other patient-related information as required
What's required
Qualifications
- General education to GCSE level or equivalent
Experience
- Previous medical secretarial or administrative experience
Skills & knowledge
- Understanding of medical terminology
- Communicating effectively in written and spoken English with a wide range of people
- Working as part of a team
- Prioritising a busy workload with initiative
- Working without close supervision
- Remaining calm under pressure and coping with unanticipated demands
Other
- Competent in Microsoft Excel, Word and Outlook
- Handling sensitive information without compromising confidentiality
- Commitment to delivering high-quality customer service
What's offered
- A wide range of staff benefits
- Learning and development opportunities
- Clear career pathways
- Flexible working requests welcomed from point of hire
- Opportunities to work flexibly across a range of areas and specialities
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Contact Details:
The Methodist Church in Britain Recruitment Team
