This receptionist post sits in the reception and administrative team at Lunesdale Surgery, a rural GP practice with a branch site in Hornby. The job centres on greeting patients, answering calls, and booking, changing and cancelling appointments, while keeping patient records accurate and handling confidential information. It is around 30 hours a week with one 6.30pm finish, in a practice that also trains future healthcare staff. Prior NHS or general practice experience helps but is not essential, as full training is given.
What the job involves
- Welcome patients and deal with face-to-face enquiries
- Answer incoming telephone calls
- Help patients reach the most appropriate service or member of the practice team
- Book, change and cancel appointments
- Process electronic, written and telephone communications
- Process patient registrations and deductions
- Maintain accurate patient information on the clinical system
- Liaise with GPs, nurses and the wider practice team
- Handle confidential and sensitive information appropriately
- Support document management and general administrative processes
- Provide reception and administrative cover for colleagues
- Undertake other appropriate administrative duties as required
Qualifications
- Good standard of general education
- Good literacy and numeracy skills
- Basic IT skills
Experience
- Experience of working with the public, customers or patients
- Experience of working as part of a team
- Experience of using computers in a working environment
Skills & knowledge
- Good verbal and written communication
- Friendly, approachable and professional manner
- Good organisational skills and attention to detail
- Ability to prioritise and manage competing demands while staying calm
- Understanding of the importance of confidentiality
- Empathetic, considerate and flexible approach
Other
- Reliable and punctual
- Positive and helpful attitude
- Willingness to learn and develop
- Ability to work effectively as part of a team
Nice to have
- Knowledge of confidentiality and information governance
- Understanding of how general practice works
- Awareness of patient-centred care and appropriate signposting
- Relevant customer service, administration or healthcare qualification
- Previous experience in a GP practice, NHS or healthcare setting
- Previous reception or administrative experience
- Experience of clinical or healthcare IT systems
- Experience of dealing with sensitive or difficult situations
What’s offered
- Full training and support to develop knowledge and confidence in the role
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Contact Details:
The Methodist Church in Britain Recruitment Team
