This is a quality improvement assistant post at Ash Trees Surgery, a GP practice across several sites that works within a Primary Care Network. The role runs recall, appointment booking, clinical coding and patient follow-up for QOF, chronic disease management, vaccination and health check programmes. Work is patient-facing by phone and in person, alongside the Quality Improvement Manager and Coordinator, with audit and data quality projects. Fit depends on office experience, public-facing communication and IT skills, plus GCSE English and Maths.
What the job involves
- Coordinate patient recalls and book appointments for QOF and other programmes
- Process paper blood pressure readings, including coding, recall and liaison with the clinical team
- Support recall and coding for commissioned schemes (DES, LES), including PCN schemes
- Support routine vaccination programmes, prostate monitoring, NHS Health Checks and Holistic Health Assessments
- Manage the chronic disease management (CDM) recall, including coding and the EMIS task box
- Issue CDM annual review invites by text, email, letter and telephone
- Carry out secondary CDM recalls, mainly by telephone, with patients, family and carers
- Book recalls and clinics for externally contracted services such as Shine and Interface
- Assist with QI projects and audits, including coding, recall, patient flow and data quality
- Run the current monitoring recall project (DEXA, ad-hoc and medication monitoring)
- Give operational insight and feedback to the QI Manager to inform PDSA cycles
What’s required
Qualifications
- GCSE English and Maths at grade C/4 or above
- Evidence of good literacy, numeracy and IT skills
Experience
- Previous administrative experience in a busy office
- Experience dealing with the public by telephone, email and face to face
- Experience working with IT systems and databases
- Experience managing multiple tasks and working to deadlines
- Experience maintaining confidentiality and handling sensitive information
Nice to have
- Experience in a GP practice, PCN or NHS setting
- Experience using EMIS Web or other clinical systems
- Experience of patient recall, appointment booking or healthcare administration
- Experience of data quality work, audits or quality improvement
- Understanding of QOF, chronic disease management and vaccination programmes
- NVQ Level 2 or 3 in Business Administration, Customer Service or a healthcare subject
- Training or qualification in clinical coding, data quality or healthcare administration
What’s offered
- Comprehensive induction and training plan
- Access to the NHS Pension Scheme
- Incremental annual leave that rises with length of service
- Access to the Employee Assistance Programme
- Access to the NHS discount scheme
- Tea and coffee provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
