Care Navigator in Carlisle

This Care Navigator post sits at Carlisle Central Practice, an NHS GP practice operated by SSP Health. The post holder is the first point of contact for patients, directing them to the right GP or community service and booking appointments and clinics. The role covers telephone, face-to-face and electronic enquiries, with referrals, patient information and liaison with GPs and clinicians. GCSE English and Maths at grade C or above is essential, and prior GP practice experience is preferred but not required.

What the job involves

• First point of contact for patients
• Handling telephone, face-to-face and electronic enquiries
• Booking patient appointments and clinics
• Liaising with GPs, clinicians, administrative staff and patients
• Contacting patients with information from the clinical team
• Helping patients reach GP services and suitable community services
• Referring patients where appropriate
• Filing, coding and general administrative work
• Working to practice procedures and processes
• Providing a friendly, professional and compassionate service to patients

Qualifications

• GCSE grades A to C in English and Maths

Skills & knowledge

• Good IT knowledge
• Strong organisational skills
• Good communication skills
• Friendly and motivated attitude
• Working well in a busy, demanding environment

Nice to have

• Previous GP practice experience
• EMIS Web experience
• Docman and coding experience

What’s offered

• Training provided

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