This receptionist and administrator post sits within the four-person reception and admin team at Latymer Road Surgery, a GP practice serving about 4,700 patients. The work centres on greeting patients, answering enquiries in person and by phone, and handling prescriptions, referrals and clinical correspondence. It runs on a split rota, alternating a morning shift one week with an afternoon and evening shift the next. Applicants need at least 6 to 12 months' GP practice experience and EMIS Web proficiency.
What the job involves
- Welcome patients and visitors, answering enquiries in person and by telephone and signposting them to suitable services
- Process prescription requests accurately and efficiently
- Process hospital correspondence, filing and clinically coding letters and reports
- Process referrals via the NHS e-Referral Service and action eConsults as directed by clinicians
- Respond promptly to practice emails
- Maintain accurate patient records, manage appointments and register new patients
- Identify and escrow safeguarding concerns and follow practice safeguarding processes
- Carry out site and building checks, secure the building at opening and closing, and report maintenance issues
- Monitor stock levels of clinical and office supplies
- Cover colleagues' absences and support the team during busy periods
- Support patient recall programmes and keep the reception area tidy
- Undertake administrative tasks as directed by the Practice Manager and attend practice meetings
What’s required
Experience
- Previous experience in a GP practice or similar patient-facing role
- Minimum of 6 to 12 months' GP practice experience
- Experience of working within a busy multidisciplinary team
Skills & knowledge
- Trained and proficient in EMIS Web
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Working accurately under pressure in a fast-paced environment
- IT literate and able to learn new systems quickly
- Excellent attention to detail
Other
- Willingness to learn
- Reliable, flexible and supportive team player
- Empathy, patience and professionalism when supporting patients
- Understanding of confidentiality and data protection
Nice to have
- Experience using Docman and NHS clinical systems
- Experience processing NHS e-Referral Service referrals
- Previous reception or administration role in primary care
- Knowledge of GP practice procedures and NHS services
- Experience handling prescription requests and QOF recalls
- Understanding of safeguarding procedures in healthcare, and training in information governance, data protection or safeguarding
- Customer service, business administration or healthcare-related qualification
- Proactive and uses initiative, with ability to cover leave and sickness at short notice
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Contact Details:
The Methodist Church in Britain Recruitment Team
