Care Navigator Receptionist

This is a Care Navigator reception role based mainly in the telephone hub at Waterside Medical Centre, a GP practice run by Hampshire and Isle of Wight Healthcare NHS Foundation Trust. The work centres on answering calls, greeting visitors and checking patients in, alongside clinic changes, scanning correspondence into patient notes and opening and closing the surgery. Staff are expected to cover all five sites, so the role suits someone comfortable moving between locations and handling confidential patient information.

What the job involves

• Answer calls and act as first point of contact by phone and in person, directing enquiries to the right person
• Deal with patient enquiries and check patients in for appointments
• Handle patient issues and all data in confidence, escalating complaints to the Supervisor
• Cancel clinics under direction and re-book the patients affected
• Meet and greet visitors to the practice
• Scan and code letters and correspondence into patient notes
• Check and action workflow tasks within the clinical system
• Reprint forms issued on ICE by clinicians
• Prepare samples for collection
• Check the waiting room at intervals for health and safety issues
• Unlock and open the surgery on time, and switch on and log in to reception computers
• Close the surgery at the end of the day, switch to the night service and follow the shutdown protocol

What’s required

Qualifications

• Good general education, with evidence of literacy and numeracy (for example GCSE Maths and English)

Experience

• Customer services experience

Skills & knowledge

• Sound knowledge of Microsoft Office
• Strong interpersonal, communication and presentation skills
• Organised, able to prioritise work to meet deadlines, with a customer-focused approach
• Able to work as part of a multi-skilled team in a fast-paced environment
• Flexible, and understands and follows strict confidentiality

Nice to have

• Previous experience of working in the NHS

What’s offered

• Full training provided
• Flexible working requests discussed at interview

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