Care Navigator

Anlaby Surgery, a GP practice serving 4500 patients, is recruiting a part-time Care Navigator for its reception and front desk. The role centres on directing patients to the right service or clinician, booking appointments, and handling new registrations, address changes and repeat prescriptions. Working alongside GPs and the wider practice team, the post suits someone with prior reception or care navigator experience in a busy setting. Previous GP practice experience is essential.

What the job involves

• Receive, assist and direct patients to the appropriate service or healthcare professional courteously and efficiently
• Provide general assistance to the practice team and a friendly, professional image to patients and visitors in person and by telephone
• Process appointment requests for today and future appointments by telephone and in person
• Deal with visits and requests
• Receive patients and consult with members of the practice team
• Perform all reception duties as necessary
• Register new patients, including computer data entry and medical records
• Process patients' changes of address on the computer and in medical records
• Process repeat prescription requests in line with practice guidelines
• Know all practice procedures and work to written protocols
• Protect patient and practice information in line with confidentiality policies

What’s required

Experience

• Previous GP practice experience
• Previous receptionist or care navigator experience in a busy environment

Skills & knowledge

• Good communication and interpersonal skills, face to face and by telephone
• Excellent telephone manner
• Good organisational skills
• IT competence
• Working independently and as part of a team
• Use of initiative and discretion

Nice to have

• Previous call handling experience
• Knowledge of System One
• Experience working in primary care
• Experience in an NHS or medical setting

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