Care Coordinator/Receptionist

This Care Coordinator/Receptionist post sits in the Administration Team at Bretton Park Healthcare, which runs Bretton Medical Practice and Park Medical Centre. It combines front-of-house patient reception with coordinating appointments, referrals, recalls and follow-up, and keeping accurate records. The post is distinct for its work across both practice sites as required, within a multidisciplinary setting in a registered training practice. Experience of customer service, administration or reception is needed, while medical reception experience is desirable but not essential.

What the job involves

• Help patients reach the appropriate service or healthcare professional
• Book, amend and cancel appointments under practice procedures
• Coordinate referrals, recalls and follow-up activities and monitor outstanding tasks
• Liaise with patients, carers, clinicians, care homes and external providers
• Support patient registration, update demographic details and maintain accurate records
• Process repeat prescription requests under practice protocols
• Use SystmOne and other systems to record information and complete administrative tasks
• Identify delays or issues and elevate them to the appropriate colleague
• Provide a welcoming reception service, answering calls, taking messages and directing requests
• Handle incoming correspondence and digital requests, forwarding them to the right team
• Provide reception cover across both practice sites as required
• Support the wider administration team and carry out other reasonable duties

What’s required

Qualifications

• Good standard of general education
• Willingness to undertake relevant training and learn practice procedures and systems

Experience

• Experience of working with the public, customers, service users or colleagues in a professional setting
• Experience of administration, customer service, reception, coordination or a similar role

Skills & knowledge

• Good written and verbal communication skills
• Friendly and professional telephone manner
• Friendly, approachable and patient-focused
• Reliable, flexible and willing to learn
• Good IT skills
• Ability to manage competing priorities

Other

• Professional approach to confidentiality
• Ability to work effectively as part of a team and use initiative

Nice to have

• Previous medical reception or healthcare administration experience
• Previous experience in a GP practice, the NHS or another healthcare setting
• Knowledge of SystmOne or another clinical record system
• Experience coordinating appointments, referrals, recalls or follow-up activities
• Empathetic and respectful with people from different backgrounds
• Understanding of patient confidentiality and information governance, and handling sensitive information
• Familiarity with Microsoft Office and electronic record keeping
• Ability to work independently on allocated tasks and contribute to a team

What’s offered

• Training and support provided, so medical reception experience is not essential
• Work in a registered training practice
• Support for education and development
• Involvement in research
• Professional development and induction

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