Care Co-ordinator

This administrative Care Co-ordinator post sits within The Links Medical Practice, a GP practice, and is not based in a care home. The role centres on managing recalls for patients with long-term conditions so they attend reviews on time and see the right clinicians, alongside keeping patient registrations accurate. It is a permanent part-time post with a flexible shift pattern across weekday hours, and the practice also trains medical students and trainee nurses. Candidates need confident EMIS experience.

What the job involves

• Manage recalls for long-term condition reviews so patients attend regular check-ups
• Ensure patients receive complete care from the relevant healthcare professionals
• Support patient registrations, keeping records accurate and up to date during onboarding
• Work with patients, families and carers to improve understanding of long-term conditions
• Act as a point of contact for patient queries, appointments and information on care options
• Coordinate and navigate care across services so patients get joined-up support
• Collaborate with GPs and other PCN professionals to manage a caseload and refer patients within the team

Qualifications

• GCSE or equivalent grades A to C in English and Maths

Experience

• Ability to organise, plan and prioritise on own initiative, including under pressure and to deadlines
• Ability to identify and manage risk when working with individuals
• Ability to maintain effective working relationships with colleagues
• Ability to work flexibly, within a team or on own initiative
• Personal accountability and emotional resilience, working well under pressure

Skills & knowledge

• Ability to communicate effectively, verbally and in writing, with patients, families, carers and partner agencies
• Ability to listen, empathise and build trust without judgement
• Ability to provide a culturally sensitive service and commitment to reducing health inequalities
• Awareness of when to refer people to other health professionals or agencies beyond the role's scope
• Proficiency in MS Office and web-based services
• Experience and confidence using EMIS

Other

• Knowledge of and ability to work to policies on confidentiality, safeguarding, lone working, information governance and health and safety
• Demonstrable commitment to professional and personal development

Nice to have

• Experience of working in primary care
• Previous experience in a care co-ordinator role

What's offered

• Support and training, including opportunities to gain new skills and knowledge

#J-18808-Ljbffr