This Clerical Officer post sits in the Cardiology Department at The Dudley Group NHS Foundation Trust. The role centres on booking and coordinating patient appointments, handling departmental post and results, keeping patient records current and running the reception desk. It suits a busy setting with frequent face-to-face and telephone contact with patients and clinical colleagues. Candidates need GCSE English and Maths and prior administrative or customer-facing experience.
What the job involves
- Provide an efficient, high-quality administrative and reception service within the Cardiology Department
- Act as the first point of contact for patients, relatives, carers and visitors, giving non-clinical information and answering queries
- Coordinate patient appointments, maintaining booking systems, databases and appointment diaries
- Make appropriate changes to appointments and schedules for clinical needs and service changes
- Receive, process and distribute departmental post and correspondence within set timescales
- Maintain accurate, confidential and up-to-date patient records and administrative information under information governance rules
- Keep the reception and administrative areas safe, organised, clean and welcoming, reporting faults and hazards
- Monitor office and departmental supplies, keep stock records, raise requisitions and handle deliveries
- Collect, maintain and update departmental activity data, statistics and administrative records
- Work with the wider Cardiology team to support patient pathways and improve administrative processes
Qualifications
- GCSE English Language and Maths at grade C or level 4 or above, or an equivalent qualification
Experience
- Previous experience in an administrative, clerical, reception or customer-facing role
Skills & knowledge
- Good working knowledge of Microsoft Office and general IT systems
Nice to have
- NVQ Level 2 in Business Administration or relevant equivalent experience or qualification
- Experience of NHS patient administration or booking systems
What’s offered
- Flexible working options under the NHS People Promise
- Support for a healthy work-life balance
- Reasonable adjustments where possible
- Development opportunities through the Learning & OD Team, including communication, wellbeing and team development
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Contact Details:
The Methodist Church in Britain Recruitment Team
