This part-time post sits within the cancer support and information service at Mount Vernon Cancer Centre. The work centres on running the helpline and drop-in services, advising patients and carers, and coordinating pre and post-treatment courses. It stands out for annualised hours, with set core hours each week plus additional hours rotated across the year, and for overseeing staff and volunteer training. A degree-level health qualification and experience with people affected by cancer are essential.
What the job involves
- Develop the HCP-led services, including the helpline and drop-in services
- Advise on cancer support and information for patients, carers, staff and volunteers
- Assess the information and support needs of service users and signpost them to other services
- Identify patients who need referral to their healthcare team and liaise with HCPs such as clinical nurse specialists or registrars
- Support and supervise the volunteers at the centre
- Oversee training for staff and volunteers
- Work with other HCPs to keep service quality consistent
- Maintain data collection for the cancer support and information service
- Support patients attending appointments, such as therapies
- Support pre and post-treatment sessions and follow up on the non-clinical needs of patients and carers
- Coordinate and deliver pre and post-treatment patient courses and health and wellbeing initiatives
- Act as a key point of contact, helping individuals access guidance and resources through their cancer journey
What's required
Qualifications
- Degree-level or equivalent qualification in a health-related subject, such as nursing or radiotherapy
- Specific oncology qualification and/or considerable experience
- Communication or counselling skills training
Experience
- Professional experience working with people affected by cancer, including person-centred support and information
- Working with multidisciplinary teams and other health and social care agencies
- Working with volunteers
- Managing staff and developing a staff team, including on- and off-the-job training
Skills & knowledge
- Managing health information resources and identifying good-quality, research-based patient information
- Understanding the needs of people from diverse and vulnerable backgrounds
- Excellent verbal, written, presentation and influencing skills
- Working autonomously and as part of a team in an emotionally charged hospital setting
- Knowledge of cancers, their impact on patients and carers, and current treatments
- Knowledge of patient information systems (e.g. Lorenzo, PIMS) and office IT
Other
- Experience and evidence of engagement on equality, diversity and inclusion in policy, service development, service delivery and staff management
- Role model the Trust values every day
- Knowledge of cancer wait times, confidentiality and information governance rules
Nice to have
- Counselling qualification or experience
- Working knowledge of the UK welfare and benefits system
- Understanding of quality and service improvement methods
What's offered
- High-cost area supplement of 15% of basic salary, minimum £4,870 and maximum £6,137 a year pro rata
- Right to request flexible working, considered formally and with a starting point of finding ways to support it
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Contact Details:
The Methodist Church in Britain Recruitment Team
