This receptionist post sits on the front-line desk of the Ophthalmology Department at Frimley Park Hospital's Eye Treatment Centre, for Frimley Health NHS Foundation Trust. The work centres on handling patient and clinical staff enquiries by phone and in person, booking follow-up and outstanding appointments, and keeping records accurate. Shifts rotate across 8am starts and 5pm finishes, and reception staff take turns covering the emergency clinic's bookings. Candidates need GCSE English and Maths, previous clerical experience and experience of working with the public.
What the job involves
- Front-line reception work in the Eye Treatment Centre, greeting patients and visitors in a friendly, polite manner
- Answering telephone calls and enquiries from patients and staff
- Booking follow-up appointments for the day
- Processing appointments outstanding from the previous day
- Coordinating appointments and maintaining accurate records
- General front-line administrative support
- Rotating within the reception team to cover the emergency clinic and book its appointments
- Providing a high-quality, efficient service to internal and external customers in outpatient reception
- Supporting a seamless service for patients and staff
What’s required
Qualifications
- GCSE English and Maths at pass grade or equivalent
Experience
- Experience of dealing with the public or in customer service
- Previous clerical experience
Skills & knowledge
- Good administrative skills, organised and methodical with attention to detail
- Good verbal and written communication skills
- Ability to multitask
- Able to stay calm under pressure in a busy environment
- Good IT skills, including Outlook, Word and Excel
Nice to have
- Knowledge of the NHS
- Knowledge or use of PAS
- Knowledge or use of e-Referrals (formerly Choose and Book)
- Knowledge or use of the Enlighten self check-in system
What’s offered
- First-class development opportunities for all staff
- Training in professional, management, leadership and clinical skills
- Support for a healthy work-life balance
- Encouragement to apply for flexible working patterns
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Contact Details:
The Methodist Church in Britain Recruitment Team
