Bank Support Worker for Derbyshire Mind's Crisis Support Drop-In service, a non-clinical out-of-hours service for adults who need immediate help with their mental health. The post is bank work, supporting people in emotional distress through one-to-one and group sessions, de-escalating crises and helping them build flexible crisis plans. Shifts run on Friday, Saturday and Sunday evenings, with two support workers on each shift alongside permanent staff and volunteers. Candidates must confirm they can work this ad hoc weekend pattern.
What the job involves
- Deliver person-centred non-clinical crisis support and information to attendees in distress, including a safe environment, de-escalation and advice
- Agree flexible crisis support and safety plans with attendees and encourage steps towards future crisis prevention
- Assess, monitor and support attendees one-to-one and through group work
- Recognise signs of deteriorating mental health and take action, liaising with 999, on-call teams and NHS and CMHT crisis teams
- Signpost and refer attendees to local services, including Derbyshire Mind groups
- Record attendee discussions and observations accurately on the database in line with GDPR, reporting issues to the Team Leader
- Liaise with the Team Leader or Service Lead to keep attendees and team members safe
- Record and evaluate the impact of interventions using agreed tools, including the Charity Log case management system
- Support and encourage volunteers and maintain good team communication
- Keep shifts covered by being punctual, flexible and cover for colleagues' absence
- Contribute to service improvement and co-production with people with lived experience
- Work with multi-agency crisis teams and help keep the service accessible to all groups
Qualifications
- Training or qualifications in mental health, housing, social care, health care, counselling or psychology
Experience
- Experience of working with people with mental health problems
- Experience relevant to this role
- Experience of using CRM systems
Skills & knowledge
- Understanding of safeguarding and confidentiality
Other
- Availability for ad hoc Friday, Saturday and Sunday evening shifts
What’s offered
- 1.85% in lieu of annual leave
- Specialised training provided by Derbyshire Mind
- One-to-one meetings with line manager and team meetings
- Optional clinical supervision
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Contact Details:
The Methodist Church in Britain Recruitment Team
