Team leader post in the Business Support Service, which provides administrative support to Adult Social Care locality services at Oxfordshire County Council. The role centres on leading and developing a team, overseeing workloads and processes, keeping data and customer service to a high standard, and supporting recruitment, supervision and staff development. It carries a specific responsibility for making sure colleagues understand and act on adult safeguarding duties. Candidates need prior experience of supervising or managing staff in an administrative or business support setting.
What the job involves
- Lead and develop a business support team for Adult Social Care locality services
- Manage and motivate colleagues
- Oversee workloads and administrative processes
- Maintain high standards of data quality and customer service
- Work with operational teams to identify opportunities for improvement
- Support recruitment, induction, supervision and development of staff
- Manage complex or escalated enquiries
- Contribute to service and system changes
- Help ensure colleagues understand their safeguarding responsibilities
- Handle sensitive information appropriately
- Recognise and escape safeguarding concerns through the correct routes
Experience
- Experience of supervising or managing staff in an administrative or business support environment
Skills & knowledge
- Strong leadership and communication skills
- Excellent organisation and prioritisation skills
- Commitment to high-quality customer service
- Confidence handling complex and sensitive enquiries
- Good IT skills
- Collaborative and flexible approach to change
Other
- Focus on continuous improvement
- Strong commitment to safeguarding adults
What’s offered
- Opportunities for learning, development and career progression
- Access to wellbeing support, including the Employee Assistance Programme
- Flexible working opportunities, subject to the needs of the service
- Supportive and collaborative working environment
- Guaranteed interview for disabled applicants who meet the essential criteria
- Guaranteed interview for care leavers who have completed further education and meet the essential criteria
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Contact Details:
The Methodist Church in Britain Recruitment Team
