Marie Curie is recruiting a Business Product Support Officer to look after Optima and the wider workforce systems used across the organisation. The post resolves system queries, keeps data and reporting accurate and helps teams adopt consistent rostering practice. It is home based with occasional travel and works closely with the Business Product Lead and with operations, HR, payroll, IT and clinical colleagues. An enhanced DBS check is required.
What the job involves
- Maintain Optima data, organisational structures, working patterns and system configuration
- Manage user accounts and access levels in line with information governance rules
- Respond to user queries and investigate technical issues, working with IT or suppliers where needed
- Support daily ESR interface processes and keep starter, leaver and employee records accurate
- Produce and analyse regular and ad hoc reports, audits and workforce KPIs
- Support system upgrades, regression testing and the rollout of new units or working practices
- Write clear guidance and training materials, working with local champions
- Promote consistent, effective rostering practice across the organisation
Experience
- Experience as a key or senior systems user of Optima
- Experience supporting the implementation or ongoing development of IT solutions
Skills & knowledge
- Strong technical knowledge of Optima
- Strong understanding of data quality, system administration and application support practice
- Ability to understand complex processes, solve problems and make confident decisions within own area of responsibility
Checks & eligibility
- Enhanced DBS criminal record check
Nice to have
- Excellent written and verbal communication skills with a helpful, customer-focused approach
- Strong organisation and ability to manage competing priorities and deadlines
- Good working knowledge of Microsoft Office applications
- Confidence working with stakeholders across operations, HR, payroll, IT and clinical teams
What's offered
- 25 days annual leave plus 8 public holidays, pro rata
- Defined contribution pension and Marie Curie Group Personal Pension Scheme
- Competitive parental and sick leave policy
- Continuous professional development and industry-leading training programmes
- Season ticket loan
- Life assurance for all employees
- 15% staff discount in Marie Curie Shops
- Marie Curie Blue Light Card and Benefit-Hub Discount Scheme
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Contact Details:
The Methodist Church in Britain Recruitment Team
