A Medical Receptionist post at Tower Family Healthcare, a GP practice across four sites around Bury: the town centre, Greenmount, Tottington and Radcliffe. Most of the work is taking patient calls and face-to-face queries at reception, directing people to the right care, alongside appointments, referrals and admin. Shifts run Monday to Friday, 8:00am to 6:30pm, may cover any part of those hours across the sites, and full training is provided. Five GCSEs including English are required; EMIS and NHS experience are desirable only.
What the job involves
- Support patients by phone and in person, using care navigation to reach the best outcome
- Manage appointments and handle patient enquiries
- Handle messages and process prescriptions
- Manage referrals and liaise with healthcare professionals and external agencies
- Maintain accurate patient records and update patient information systems
- Use clinical systems such as EMIS
- Support clinicians (doctors and nurses), the leadership team and the wider practice team
- Carry out daily checklists and ad-hoc duties to keep the practice safe and running
- Maintain clinical rooms
- Carry out general admin such as filing, photocopying, scanning and typing
Qualifications
- Educated to GCSE level, with five passes at grades A-C including English
Experience
- Working in an office environment or with people
- Dealing with people face to face and over the telephone
- Using Microsoft Office software
- Team working
Skills & knowledge
- Verbal and written communication skills
- Keyboard and computer skills
- Organisational skills and attention to detail
- Telephone skills and a pleasant, articulate manner
- Dealing with people professionally, courteously and in a friendly manner
- Strict understanding of, and adherence to, confidentiality
Other
- Reliability and commitment to teamwork
- Flexibility for week, evening and weekend working across sites
- Working in a pressurised environment while keeping a high standard of care
- Prioritising own workloadli>
- Willingness to undertake further training
Nice to have
- ECDL
- RSA Typing
- Experience of working within the NHS
- Experience of the EMIS clinical system
- Knowledge of the NHS and GP practice
- Full UK driving licence
- Working without direct supervision and setting own priorities
- Using own initiative and common sense
What’s offered
- Competitive rate of pay
- Recognised continuous NHS service
- NHS Pension scheme enrolment
- Continued professional development
- Full training provided
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Contact Details:
The Methodist Church in Britain Recruitment Team
