ELA - Operational Manager in Burnley

This Operational Manager post sits within East Lancashire Alliance, a network of PCNs and general practices across East Lancashire, and works alongside the CEO and senior leads. The postholder oversees departmental operations, governance and assurance, CQC readiness and the HR function, including complex employee relations cases. The role also involves line management and representing the organisation to general practice and community healthcare partners. Fit depends on senior primary care experience, and a car driver's licence is required.

What the job involves

• Lead operational readiness for CQC assessment and inspection, including readiness plans, evidence and mock inspections
• Oversee the effective running of the HR function, including recruitment, checks, probation, appraisal and training monitoring
• Lead or coordinate complex conduct, capability, grievance and absence cases within delegated authority
• Oversee daily operations and coordinate service delivery across clinical, HR, finance and corporate functions
• Develop governance structures, reporting schedules and escalation arrangements, and track actions to completion
• Represent ELA at external meetings with primary care, general practice and community partners, as delegated
• Maintain organisational risk reporting and lead or coordinate improvement projects
• Provide consolidated reports to the CEO and Operational Board on performance, quality, risks, workforce and compliance
• Work with the Compliance Officer on compliance systems, audit schedules, evidence registers and policy alignment
• Line manage designated staff, setting objectives and conducting one to ones, supervision and appraisals
• Maintain the policy register and develop or coordinate standard operating procedures
• Lead or support organisational development, including process and system changes

What’s required

Qualifications

• Degree level or equivalent senior experience within primary care
• Evidence of continuing professional development
• Management qualification

Experience

• Current working knowledge of general practice, from practice work or commissioning and interfacing with GPs
• Working in an NHS organisation commissioning or providing services, with knowledge of APMS and GMS contracts
• Operational management of multi-disciplinary staff
• Strategy development, change implementation and project management, including budget management
• Analysing, interpreting and presenting highly complex data, and assessing risk
• Working knowledge of GDPR, health and safety, HR and CQC legislation

Skills & knowledge

• Writing reports and policies
• Effective communication, negotiation and influence, engaging PCN and practice staff
• Strategic analytical thinking and problem solving, prioritising under pressure

Checks & eligibility

• Car driver with clean licence

Other

• Flexibility of working hours
• Strict confidentiality
• Broad IT proficiency in Excel, Word, PowerPoint and Outlook

Nice to have

• Developing business cases and tender responses
• Experience of managing a significant budget
• Customer focus within the agreed control framework

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