The Referral Officer post sits in the Front Door For Families team at Brighton and Hove City Council, within its multi-agency safeguarding hub. The work centres on receiving and processing contacts and referrals about children, searching council and partner-agency records, and keeping case records accurate. The role is office-based and sits alongside health, education and police colleagues, with a 22-hour weekly pattern. A DBS check is required.
What the job involves
- Receive contacts to Front Door For Families, where appropriate
- Identify customer and partner enquiries promptly, elicit information and assess the appropriate response
- Research and collate information from Children's Services databases and other agency sources to support decisions under the Right Support at the Right Time framework
- Receive and respond to contacts and referrals about children, progressing them under relevant procedures
- Carry out detailed system and database searches and process checks with police, probation, education, health, CAFCASS and other organisations
- Input information to the client database to keep accurate case records
- Implement the council's Equalities Policy at a level appropriate to the job
What's required
Qualifications
- NVQ level 2 or equivalent, or equivalent experience
Experience
- Dealing with the public by telephone, email and other formats
- Researching computer systems, assessing and collating information
- Working in a confidential environment
Skills & knowledge
- Excellent verbal and written communication
- Dealing calmly and effectively with customers who have diverse and complex needs
- Excellent understanding of signposting to facilities for children and families
- Excellent keyboard skills and efficient use of IT systems, including inputting and retrieving data
- Ability to work under pressure
- Commitment to the principles of equalities and the Council's Inclusive Council Policy
Checks & eligibility
- Basic Disclosure and DBS check
What's offered
- Wellbeing support
- Leave
- Pension
- Training and development
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Contact Details:
The Methodist Church in Britain Recruitment Team
