This clerical post sits in the MSK therapy department at The Dudley Group NHS Foundation Trust and is for 30 hours a week under a Therapy Admin Lead. The work centres on the front desk: welcoming patients, processing arrivals and booking follow-up appointments on the OASIS system. Enquiries come face to face and by phone, so the role suits someone at ease with patient contact alongside routine filing and scanning. GCSE maths and English and a word processing qualification are required.
What the job involves
- Greet patients and visitors promptly and act as the first point of contact for the service
- Process patient arrivals
- Book therapy and follow-up appointments
- Record appointment outcomes on the OASIS system, as guided by qualified staff
- Answer face-to-face and telephone enquiries from patients, the public and staff, giving basic information
- Manage phone calls and messages for the department
- Carry out routine administrative tasks such as filing, photocopying and scanning
Qualifications
- GCSE maths and English at grade 9-1, or O level A-F, or CSE 1-3
- Word processing qualification
Experience
- Customer care experience
- Computer skills
- Good organisational skills
Skills & knowledge
- Excellent written and verbal communication, evidenced in the application
- Patience, understanding, empathy and good listening with patients
- Able to respond to queries and defuse situations when patients are unhappy
- Desire to work with people
- Efficient time management
- Flexible working arrangements
Other
- Able to provide safe, caring and effective services
- Values and behaviours that reflect the Trust values of Care, Respect and Responsibility
- Commitment to a diverse and inclusive workplace free from discrimination
Nice to have
- Previous reception experience
- Previous telephone experience in a care setting
- Office management experience
- Previous NHS postAble to use initiative within the limits of authority, skills and scope of the role
What’s offered
- Flexible working options
- Healthy work-life balance under the NHS People Promise
- Development opportunities through the Learning & OD Team, including communication, wellbeing and team development
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Contact Details:
The Methodist Church in Britain Recruitment Team
