This Project and Operational Support Officer post sits in the operational delivery function at Bradford Care Alliance, a Community Interest Company representing general practices across Bradford. The post supports delivery of primary care contracts such as Primary Care Streaming and Enhanced Access, alongside service development projects, working with the Project Manager and Service Manager. It also covers main office contact, Board and committee administration and site visits. Candidates need strong organisational skills and attention to detail.
What the job involves
- Support operational delivery of BCA contracts such as Primary Care Streaming, Enhanced Access and short-term delivery schemes
- Support a portfolio of service development projects
- Ensure services operate effectively, performance reporting is implemented and operational issues are resolved promptly
- Monitor services and document monthly reviews of contractual performance targets
- Identify contractual issues early, intervene and ensure plans, targets and risk assessments are delivered
- Act as main office contact, handling online and telephone queries
- Provide office and administrative support to the operational team and Board
- Prepare and circulate review meeting papers, notes and agendas
- Administer the Board, project development meetings, quality assurance and committees
- Visit project sites to assess compliance with BCA policies, audit manuals and order consumables
- Maintain a database of service incidents and issues, escalating service user comments and complaints to providers
- Manage filing systems, keep project policy files current and create new systems where needed
Qualifications
- GCSE Grade A-C in English and Maths or equivalent
Skills & knowledge
- Ability to build good working relationships internally and externally
- Excellent written and verbal communication, with diplomacy and maturity
- Excellent organisational skills, prioritising workloads and managing time
- Ability to use Excel and Word and to learn new systems
- Reliable and consistent work with strong attention to detail
- Ability to use initiative, work alone when needed and contribute as a team player
Other
- Ability to multi-task with a positive, friendly attitude
- Good numerical skills
- Willingness to work flexibly as the organisation grows
Nice to have
- SystmOne experience, with training and support provided if needed
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Contact Details:
The Methodist Church in Britain Recruitment Team
