This 12-month fixed-term Band 3 Team Leader post sits in the administration team at the Bradford Macular Centre, within the trust's ophthalmology service. The work centres on managing referrals, co-ordinating appointments and waiting lists, and keeping accurate records along patient pathways. The post holder works alongside the Macular Service Co-ordinator, guides administrative colleagues and liaises with clinical teams, and may need to work across Trust sites. Fit is decided by a GCSE-level education and a Level 3 vocational qualification or equivalent.
What the job involves
- Manage referrals
- Co-ordinate patient appointments and waiting lists
- Maintain accurate records
- Support effective patient pathways
- Provide guidance and training to administrative colleagues
- Liaise with clinical teams and external healthcare professionals
- Assist with organising departmental workloads
- Help ensure smooth delivery of administrative services alongside the Macular Service Co-ordinator
- Work across Trust sites if required
What’s required
Qualifications
- GCSE standard education or equivalent
- Level 3 vocational qualification or equivalent
Experience
- Previous office or administration experience
- Excellent admin and organisational skills
- Experience of working effectively in a team and using own initiative
- Experience of supporting, guiding and training colleagues
- Experience of contributing to improvements in administration processes and systems
Skills & knowledge
- Excellent organisational and time management skills
- Using initiative and making appropriate decisions within the role's responsibility
- Meeting deadlines and prioritising competing workloads
- Remaining calm and professional under pressure
- Training staff in systems and procedures
- Recognising and escalating concerns appropriately
Nice to have
- Previous NHS experience
- Experience of using electronic patient records or patient administration systems
- Experience of managing appointments, referrals or patient pathways
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Contact Details:
The Methodist Church in Britain Recruitment Team
