This role supports the Digital Health Service at East Berkshire Primary Care, which delivers virtual case management for patients with short and long-term conditions. The post holder monitors a caseload, responds to abnormal observations sent through the Luscii platform and escalates signs of deterioration to clinicians. It is a seven-day role working 08:00 to 18:00 and includes shared caseloads with Integrated Care System partners. Applicants need a health care background, such as HCA work, and experience monitoring vital signs.
What the job involves
- Monitor patients on the caseload remotely and respond to markers of declining health
- Escalate concerns to Digital Health Clinicians so patients receive urgent clinical contact
- Assist in clinical case management using virtual technologies for patients with short and long-term conditions
- Respond to abnormal observations submitted by patients through the Luscii platform
- Work on shared caseloads with Integrated Care System partners as part of the community team
- Work with nursing and residential care partners to improve resident health and prevent unnecessary admissions
- Assist Digital Health Clinicians with complex patients and elevate complex clinical data
- Contribute to onboarding and discharging patients on the patient management platform
- Deliver health promotion advice under supervision, such as self-help signposting
- Keep legible, accurate, dated and signed records in line with EBPC policy
- Manage referrals for patients, families and carers in a supervised capacity, by need and priority
- Mentor new Clinical Support Team Members and take part in clinical supervision
What’s required
Qualifications
- Vocational qualification or experiential knowledge for remote clinical services
- Experiential knowledge of delivering services
- Health care background such as HCA, therapy assistant or emergency medical technician
Experience
- Significant experience working with a multi-disciplinary team
- Monitoring patients' vital signs and understanding clinical risks
- Experience across a wide range of patient and client care groups
- Community services experience
- Experience working in the telemedicine field
- Experience of Luscii or a similar patient management platform
Skills & knowledge
- Communicating with people from a wide range of backgrounds
- Working flexibly, sensitively and adaptably
- Wide range of interpersonal and communication skills
- Competence across a wide range of healthcare work
- IT literate
- Management of patient care
Nice to have
- NVQ level 3 health care studies, IHCD ambulance aid certificate or internal NHS care certificate
- Experience with Adastra, EMIS and Connected Care systems
- Evidence of an innovative and flexible approach to care
- Leadership experience
- Further training in dealing with difficult situations
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Contact Details:
The Methodist Church in Britain Recruitment Team
