Reception post at Beaufort Road Surgery covering maternity leave on a 12-month fixed-term contract. The role is the front-of-house link between patients and clinicians, handling calls and face-to-face queries, booking and cancelling appointments, and signposting patients to the right service. It is 25 to 30 hours a week across the practice's Monday to Friday opening hours of 08:00 to 18:30, and includes registrations, scanning and processing SystmConnect queries. Candidates need customer service experience and GCSE English and Maths at grade C or above.
What the job involves
- Act as central contact for patient enquiries, face to face and by telephone, directing them to the right person or place
- Act as care navigator, signposting patients to the most appropriate service or clinician
- Answer, make, divert and take messages on telephone calls
- Make and cancel appointments, recording sufficient information on medical records when booking
- Assist patients face to face with queries at the front desk
- Process SystmConnect queries in line with practice procedure
- Monitor the appointment system and report problems or variations
- Input and update patient healthcare records and patient information, and keep patient files tidy
- Carry out registrations and scanning
- Keep the reception and waiting area neat and tidy
- Check consulting rooms at the end of each day and leave them tidy and secure
- Take part in regular team meetings and training
What’s required
Qualifications
- GCSE grade A to C in English and Maths
Experience
- Customer service experience
- Experience of working as part of a team
Nice to have
- Experience of working in primary care
- Experience of working in a GP practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
