This post sits within the Mental Health team of Bournemouth East Collaborative Primary Care Network, based at Southbourne Surgery and employed by Dorset HealthCare University NHS Foundation Trust. The practitioner takes first-contact calls from patients whose main concern is mental health, assesses them by telephone and routes them to the right service, including community support. The role is telephone-based, with hours from 24 up to 37.5 a week, and may involve travel between PCN and Trust sites. Applicants need an NVQ Level 3 in care or equivalent, plus 12 months in a similar role.
What the job involves
- Carry out focused telephone triage assessments with patients who contact their practice with mental health as the main concern, using the PCN Mental Health pathway
- Decide next steps for each patient and facilitate access to the relevant service
- Navigate patients to specialist community support such as Access Wellbeing, Help and Care, Steps2wellbeing, Dorset Mind, counselling and GP care
- Offer signposting to people with mild to moderate mental health needs
- Connect patients to valued community resources where relevant
- Give patients good quality information and motivate them to engage with their recovery
- Work as part of the PCN Mental Health team alongside Mental Health Practitioners and MH lead GPs
- Build working relationships with reception teams, GPs and other PCN staff
- Collaborate with healthcare professionals inside and outside the PCN
- Manage administrative processes accurately and promptly using PCN systems
- Promote social inclusion, early intervention and recovery in wellbeing activities
- Travel between PCN and Trust sites where required
Qualifications
- NVQ Level 3 in care or an equivalent qualification or level of experience
- Willingness to undertake continuing personal development
Experience
- 12 months of experience in a similar role
- Experience of multi-disciplinary working
Skills & knowledge
- Knowledge of the aims, objectives and ethos of primary care and the PCN
- Supporting people with a range of mental health issues, including risk assessment, and understanding of stigma
- Knowledge of the mental health sector, the Dorset framework and Dorset services
- Knowledge of anxiety and depression, evidence-based treatment, coping skills, psychoeducation, self-management, relaxation and mindfulness
- Working knowledge of adult and child safeguarding
- Good working knowledge of Microsoft 365 (Word, Excel, PowerPoint), email, the internet and social media
Other
- Remaining boundaried and professional at all times
- Self-motivated, working on own initiative, with time management and assertiveness to balance workload
- Delivering standalone interventions and offering pathway options that promote client autonomy
- Identifying and managing risk incidents
- Strong interpersonal and communication skills, working as part of a team
- Confident telephone manner, accurate bookings and report writing without supervision
Nice to have
- Additional coaching or therapeutic qualification, such as integrative, systemic, person-centred, psychodynamic, CBT or coaching
- Experience of working in a primary care setting
- Professional or lived experience of mental health and wellbeing challenges
- Experience of working in the voluntary sector
- Previous work with young people aged 11 to 25 with mental health difficulties
- Facilitating workshops and support groups, with organisational skills
- Counselling skills
- Knowledge of the NICE Stepped Care Model and the 5 ways to wellbeing
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Contact Details:
The Methodist Church in Britain Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care Mental Health Triage Practitioner in Bournemouth
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like The Methodist Church in Britain often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at The Methodist Church in Britain
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at The Methodist Church in Britain. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at The Methodist Church in Britain.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at The Methodist Church in Britain.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at The Methodist Church in Britain.
