Housing Options Officer on a 12-month fixed-term contract in BCP Council's Housing and Protection department, giving advice to residents with housing difficulties. The work involves helping people with complicated cases, including homelessness, to reach lasting solutions while managing a caseload. The post mixes office, community and home working, with face-to-face contact with customers and hybrid and flexible options. Right to work is needed, as the post is not eligible for visa sponsorship, and fluent English is essential.
What the job involves
- Give housing advice and support to residents with housing problems
- Help people in complex or difficult situations, including homelessness
- Understand and work on homelessness prevention, acting early to prevent housing crisis
- Understand each customer's needs and tailor help to resolve their housing situation
- Take a holistic approach to customers' problems
- Manage a caseload within competing demands
- Work with residents, other services and colleagues to find lasting solutions
- Work in the office, in the community and at home, including face-to-face contact with customers
What’s required
Experience
- Experience of advice or problem-solving work with people
Skills & knowledge
- Effective communication to understand customer needs and resolve housing situations
- Holistic approach to problem solving
- Managing a caseload alongside competing demands
- Collaborating with residents, services and colleagues to reach lasting solutions
- Understanding of homelessness prevention and support
Checks & eligibility
- DBS check at the appropriate level
- Right to work in the UK, evidenced
- Fluent English, essential under Part 7 of the Immigration Act 2016
Other
- Commitment to the full 12-month contract
Nice to have
- Full driving licence and access to a vehicle
What’s offered
- Training and professional development opportunities
- Hybrid working and flexible working options
- Clear progression within a defined pay band
- Enhanced benefits under the new Pay and Reward package
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Contact Details:
The Methodist Church in Britain Recruitment Team
