Discharge Services Administrator in Bournemouth

This administrative post sits in the Discharge Team at University Hospitals Dorset NHS Foundation Trust, supplying information and analytical support to senior managers, clinicians, partner organisations and NHS England. The work centres on word processing, Excel data input and reports, processing D2A referrals and answering stakeholder queries. The role also covers occasional cover in the Interim Team Administration and relies on working knowledge of delayed transfer of care reporting. Understanding of DTOC and D2A guidance is needed to do the job well.

What the job involves

• Compile reports for the department using Health of the Ward and Excel
• Process D2A referrals
• Input data into Excel and develop spreadsheets for a range of audiences
• Generate reports supporting the Trust's operational performance
• Respond to queries from the department's stakeholders
• Undertake word processing
• Answer telephone calls, take messages and act on them
• Maintain the filing system
• Maintain stationery stocks and order other items for the department
• Report broken equipment to the appropriate department
• Use email and photocopying as required

Qualifications

• Word to intermediate standard
• Database management

Experience

• Collecting and producing reports
• Typing reports, letters and emails
• Undertaking tasks at short notice

Skills & knowledge

• Data analysis and reports using Excel and hospital in-house systems
• IT applications
• Referrals management systems and processes
• Working as part of a team
• Communicating effectively with colleagues outside the Trust
• Working on own initiative

Nice to have

• Basic knowledge of medical terminology
• Basic knowledge of Delayed Transfer of Care and D2A terminology
• Knowledge of hospital systems such as Health of the Ward and Electronic Patient Records (EPR)

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