Front-of-house receptionist in the outpatients department of United Lincolnshire Hospitals NHS Trust, supporting clinics across several of its sites. The role centres on greeting and checking in patients, keeping their details accurate on Trust systems and completing clinic cash-up. It is a weekday day-time post, Monday to Friday 08:30 to 17:00, and the postholder is the first contact for patients, carers and visitors. Customer care or reception experience is essential for this post.
What the job involves
- Greet and check in patients attending outpatient clinics
- Direct patients and signpost them to services such as pharmacy
- Support car parking and Blue Badge registration where required
- Update patient details accurately on Trust systems
- Complete clinic e-outcoming (cash up) to agreed procedures so follow-up actions can be actioned
- Chase missing patient notes and request porters to keep clinic flow moving
- Hand out patient questionnaires and circulate clinic lists to relevant teams
- Liaise with patients, clinicians and other Trust administrative staff, in person or via Teams
- Escalate clinic issues to supervisors or clinic coordinators
- Deliver a professional, compassionate, patient-centred service at all times
- Attend training relevant to the post and mandatory Trust training
What’s required
Qualifications
- GCSE Maths and English at grade C or above, or NVQ Level 2 in customer care or administration (or equivalent), or working towards either
Experience
- Experience of working in a customer care or reception environment
Skills & knowledge
- Good data entry and keyboard skills
- Ability to prioritise and organise own workload
- Good written and verbal communication
- Accuracy and attention to detail in work produced
- Awareness of the dignity in care agenda
- Evidence of key Trust values: patient-centred, safety, compassion, respect and excellence
Nice to have
- CLAIT, European Computer Driving Licence or equivalent
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Contact Details:
The Methodist Church in Britain Recruitment Team
