Ward Clerk in Birtley

Ward Clerk on a Care of the Elderly ward at The Princess Alexandra Hospital NHS Trust, a fixed-term post running six months. The work is reception, clerical and administrative support for the multidisciplinary team, covering patient records, admissions, transfers and discharge paperwork, and front-of-house contact with patients and families. The post is distinct for its frail, anxious and dementia-affected patient group, where communication must be patient and respectful. Customer service experience is essential, as are GCSE maths and English at grade C or above.

What the job involves

• Maintain accurate, complete and timely patient information on electronic systems
• Support admissions, transfers, bed moves and discharge processes, including arranging transport
• Act as first point of contact for patients, relatives and visitors, in person and by phone
• Direct enquiries and pass messages promptly to the clinical team
• Process referrals and appointments and liaise with internal and external departments
• Prepare, file and scan documentation and correspondence, and order stationery
• Support ward meetings and operational activities
• Communicate sensitively with frail patients, and those with dementia, delirium or confusion
• Maintain confidentiality and handle information under information governance and data protection rules
• Refer clinical questions, safeguarding concerns and changes in condition to a registered practitioner
• Comply with Trust policies, including infection prevention, health and safety, and safeguarding; complete mandatory training
• Take part in appraisal and service improvement initiatives

Qualifications

• GCSE maths and English at grade C or above

Experience

• Customer service experience

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisational skills and ability to prioritise a varied workload
• Strong attention to detail
• Ability to work independently and as part of a team
• Ability to stay calm and professional in a fast-paced environment
• Use of electronic patient record systems and administrative databases

Nice to have

• NVQ Level 3 in Administration
• Recent administrative experience
• NHS clerical experience

What’s offered

• Development opportunities
• Flexible working
• Strong focus on wellbeing

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