Three Switchboard Operator posts sit within the switchboard at The Princess Alexandra Hospital NHS Trust, covering The Princess Alexandra, St Margarets and Herts & Essex hospitals. The work centres on answering internal and external calls, managing emergency 2222 calls and monitoring fire and medical gas alarms, alongside reception duties. Each post is 30 hours a week on rotating early, late and night shifts, as the switchboard runs 24 hours a day, year-round. Candidates need GCSE maths and English, and previous applicants for this role are excluded.
What the job involves
- Handle internal and external calls professionally, including complex, distressing or prolonged calls
- Manage and ?? emergency 2222 calls
- Monitor hospital alarm systems, including fire and medical gas alarms, and act in line with local policy
- Respond to emergency alerts such as cardiac arrest, trauma and fire calls
- Liaise with Security, Portering and Estates during incidents and disturbances
- Undertake reception duties, including signing keys in and out and answering enquiries
- Arrange taxi bookings
- Support the Major Incident Policy, liaising with senior management, ambulance, police and other agencies
- Maintain daily management, departmental and medical on-call rotas and contact on-call staff by Alertive or telephone
- Complete weekly Alertive test calls and relay messages to external pager holders via the Flare paging system
- Keep the switchboard directory accurate and up to date
- Maintain mandatory training in line with Trust requirements
Qualifications
- GCSE or equivalent, including maths and English
Experience
- Telephonist or receptionist experience in a medium to large organisation
- Experience of a busy switchboard and reception area
- Confidence following emergency procedures
- Ability to work well under pressure in a professional manner
Skills & knowledge
- Excellent communication skills in person and by email
- Good listening skills
What’s offered
- Development opportunities
- Flexible working
- Focus on wellbeing
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Contact Details:
The Methodist Church in Britain Recruitment Team
