Practice Administrator in Birtley

Birtley Full-Time On-site

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This Practice Administrator post sits across two surgeries run by New River Health, Church Street Surgery and Castlegate Surgery, serving around 17,500 patients. The role covers day-to-day administration and operational management, including monitoring practice performance, producing monthly QOF, ECF and DES reports, and handling payroll, stock and NHS submissions. It is a teaching and training practice, with the post holder working alongside GP partners, the Operations Manager and Reception Supervisor. Experience with a clinical system such as SystmOne is desirable rather than essential.

What the job involves

Overseeing and resolving operational issues and delegated responsibilities, including patient registrations
Monitoring and evaluating practice performance with the Operations Manager and Reception Supervisor, and identifying ways to improve against key targets
Producing monthly QOF, ECF and DES reports for practice leads
Supporting GP partners to plan, develop and implement service improvements
Ensuring patient recall processes are implemented effectively by the administrative team
Using clinical software to search, extract, validate and analyse patient and statistical data
Ensuring read codes are accurately and consistently applied across patient records
Preparing and submitting monthly CQRS and Edec, the annual DSPT toolkit and annual KO41b data
Managing the ordering of supplies, equipment, office furniture and stationery, and maintaining stock levels
Raising invoices and supporting financial administration via Xero, and overseeing the daily petty cash system with the Reception Supervisor
Preparing staff payroll monthly and administering staff NHS pensions
Facilitating communication across the practice team and promoting teamwork, motivation and a positive working environment