This nine-month fixed-term post sits within the cancer service at The Princess Alexandra Hospital NHS Trust, supporting the Macmillan Recovery Package and risk-stratified follow-up for people who have finished an acute course of cancer care. The work centres on holistic needs assessments, end-of-treatment summaries, surveillance tracking and helping patients find their way through health and social care. The role is a main point of contact across the patient journey, with regular travel between hospital sites and cross-trust cover for both recovery and risk stratification work. Applicants need extensive patient-facing health care experience and insight into cancer.
What the job involves
- Work with multidisciplinary teams to deliver the Recovery Package and risk stratification processes, including holistic needs assessments, treatment summaries, wellbeing events and remote surveillance
- Act as the main point of contact across the patient journey and identify risk-stratified patients who should receive the Recovery Package
- Manage the cancer surveillance database with CNS teams and the cancer information manager, keeping records accurate and validated
- Support and co-ordinate patients on patient-triggered follow-up pathways, escalating concerns to the relevant practitioner
- Apply Macmillan level 1-2 interventions to support non-complex cancer patients
- Help patients complete electronic holistic needs assessments and develop care plans to address their concerns
- Co-ordinate post-treatment follow-up investigations and fast-track patients back into the specialist cancer team when needed
- Take and relay telephone calls, give basic telephone advice and signpost patients to other support
- Deliver health education on signs, symptoms and late treatment effects for non-complex patients
- Support the planning, delivery and evaluation of self-managed workshops and events
- Evaluate practice annually, collecting data for the Macmillan Annual Report and service user feedback
- Liaise with internal and external stakeholders and provide day-to-day administrative support and data entry
What’s required
Qualifications
- Good standard of general education to GCSE level or equivalent
- A level, NVQ level 3 or level 3 BTEC
- Knowledge of health and social care
- Customer service skills training
Experience
- Extensive patient-facing experience in healthcare settings
- Prioritising and organising own tasks to meet competing deadlines
- Working as part of a team and individually
- Working within guidelines, policies and protocols
- Dealing with difficult situations and confrontation with colleagues and service users
- Insight into cancer and related issues
Skills & knowledge
- Proven experience in data entry and associated documentation
- Microsoft Office, Excel and IT equipment such as iPads and tablets
What’s offered
- Development opportunities
- Flexible working
- Strong focus on wellbeing
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Contact Details:
The Methodist Church in Britain Recruitment Team
