Shah Zaman Surgery, an NHS GP practice in Castle Vale, is recruiting its sole Medical Secretary to run secretarial and administrative work for GPs and the clinical team. The work centres on clinical correspondence, referrals, medical reports and patient records, handled to strict confidentiality. The post is 29 hours across four days and includes reception cover and Extended Access evening sessions when needed. Candidates need Maths and English at GCSE grade C or equivalent and prior healthcare secretarial experience.
What the job involves
- Secretarial and administrative support to GPs and the wider clinical team
- Managing clinical correspondence, referrals, medical reports and clinical administration
- Typing letters and reports, and processing patient calling and recall letters
- Processing referrals through the NHS e-Referral Service and monitoring outstanding referrals
- Liaising with patients, hospitals, healthcare professionals and external organisations
- Organising and prioritising own workload to meet deadlines
- Maintaining accurate records, scanning documents to patient records and applying SNOMED CT codes
- Processing requests for information, including subject access, insurance, solicitor and DVLA requests
- Reception cover: answering calls, responding to patient queries and assisting patients in the practice
- Extended Access cover, which may include 6:30pm to 8pm on Mondays, Thursdays and Fridays
- Following safeguarding procedures for adults and children and escalating concerns
- Working additional hours when required
What’s required
Qualifications
- GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both
Experience
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a healthcare setting as a medical secretary
Skills & knowledge
- Excellent communication skills, including a clear, polite telephone manner and understanding of patient needs
- Competent in MS Office, Outlook and clinical IT systems
- Accurate information processing and problem solving
- Understanding of clinical coding
- Understanding of safeguarding adults and children
- Knowledge of and ability to work to key policies and procedures
Other
- Own initiative, discretion and sensitivity
- Good organisation and effective use of resources
- Working as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Getting on with people from all backgrounds, respecting diversity
- Punctual, flexible, cooperative and motivated, with high integrity and loyalty
Nice to have
- Knowledge of chaperone procedure
- Personal accountability, emotional resilience and working well under pressure
- Level 3 in Medical Terminology
- Experience of working in a GP practice
What’s offered
- Annual leave and public holiday entitlement, pro-rata where applicable
- Practice induction programme and mandatory training
- Annual appraisal and support for learning and development
- Culture of continuous learning and professional development
#J-18808-Ljbffr
Medical Secretary in Birmingham employer: The Methodist Church in Britain
Plymouth Community Homes is an exceptional employer that prioritises innovation and collaboration in driving technology and digital transformation. With a strong commitment to employee growth, we offer flexible working arrangements and a supportive work culture that encourages professional development and meaningful contributions to the community. Join us in shaping the future of our organisation while enjoying a rewarding work-life balance in a vibrant location.
Contact Details:
The Methodist Church in Britain Recruitment Team
