IT Systems Administrator in Birmingham

This is a one-year maternity cover post as IT Systems Administrator at Tower Hill Partnership Medical Practice, a 5-partner GP practice of about 18,300 patients. The core is running the practice's IT systems: patient searches and reporting, clinical system and user account administration, data quality, housekeeping and supplier liaison. The full-time post also covers some clinical administration, including coding, scanning, prescriptions and recalls. Healthcare experience and GCSE or Functional Skills in maths and English are required.

What the job involves

• Lead patient searches and reporting data
• Administer databases, clinical systems and user accounts
• Run data quality processes and housekeeping
• Manage system upgrades and the general running of the practice's IT systems
• Maintain the IT infrastructure
• Manage user access and permissions
• Troubleshoot hardware, software and clinical system issues
• Respond to IT support requests and upscale issues as needed
• Liaise with external IT providers and suppliers
• Provide support and training to staff on practice systems and processes
• Cover the IT Access Lead during absence: manage appointments, clinics, appointment books and clinical system templates and configurations
• Code and scan patient information, process prescriptions under agreed protocols, file lab results, liaise with the nursing team, contact patients for immunisation and recalls, and book appointments

Qualifications

• Good standard of education, including GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both

Experience

• Experience of working in a healthcare setting
• Experience with MS Server and Windows desktop operating systems
• Experience with SAN technology, anti-virus products, network infrastructure appliances and firewalls
• Experience with accounting and payroll software packages
• Experience of establishing effective office administrative systems

Nice to have

• Further or higher education in IT or a related subject
• Excellent communication skills
• In-depth knowledge of MS Office applications
• Problem-solving ability, with accurate information processing and data interpretation
• Ability to use own initiative, discretion and sensitivity

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