A fixed-term post until November 2027 in the ICT Team at St Basils, the youth homelessness organisation. It provides third-line support for the Housing Management System and other core applications, plus upgrades, system implementations, reporting and testing. The work blends technical support with business analysis, making the postholder the link between operational staff and technical teams. Fit rests on experience with business-critical systems and working knowledge of SQL and SSRS.
What the job involves
- Lead third-line specialist support for the Housing Management System and other core business applications
- Manage software upgrades, new system implementations and enhancements
- Gather and analyse business requirements, map processes and turn needs into system solutions
- Engage stakeholders across St Basils to identify gaps and improvement opportunities
- Support colleagues with day-to-day technical and user issues on CRM and other business systems
- Use SQL and SSRS to produce reports and monitor data integrity
- Develop testing programmes, functional specifications and test plans
- Conduct quality assurance and system testing before changes are released
- Produce system documentation, guidance and process records
- Prepare and deliver software update and training sessions, helping colleagues use available software effectively
- Liaise with remote support teams, software suppliers and third-party vendors to resolve issues
- Support new technology initiatives and ensure all work complies with information systems policies, standards and guidelines
Experience
- Experience as a business systems specialist
Nice to have
- Experience supporting Housing Management, CRM or comparable business-critical systems
- Strong third-line application support and troubleshooting skills
- Experience implementing software, upgrades and system changes
- Knowledge of business analysis, requirements gathering and process mapping
- Working knowledge of SQL and SSRS for reporting and data-integrity analysis
- Experience writing functional specifications, test plans and system documentation, with a thorough approach to testing
- Managing relationships with suppliers and third-party support providers
- Confidence training users of varying technical knowledge, with strong communication, organisation and stakeholder skills
What’s offered
- Competitive salary
- Generous annual leave
- Pension scheme
- Wellbeing support
- Employee discounts
- Ongoing training and professional development
- Opportunities to progress your career
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Contact Details:
The Methodist Church in Britain Recruitment Team
