A Crisis Support Worker post in the Crisis Resolution Team at Herefordshire and Worcestershire Health and Care NHS Trust. Work covers telephone advice and signposting on an urgent mental health helpline and a professional referral line, face-to-face acute care, and support for people detained under section 136. Days and waking nights run across seven days, including bank holidays, with 13 shifts in four weeks and possible county travel. Applicants need a Level 2 or 3 health or social care qualification, or equivalent, plus mental health experience.
What the job involves
- Answer calls from individuals and families on the urgent mental health helpline, giving support, advice and signposting
- Answer calls from professionals on the professional referral line so people get the right support quickly
- Deliver bespoke crisis interventions, telephone advice, signposting and face-to-face acute care
- Support clinical team members with mental health assessments, over the phone and face to face
- Support people detained under section 136 in the designated place of safety
- Work days and waking nights across seven days, including bank holidays, 13 shifts per four-week period
- Travel across the county where required, arranging adequate insurance for this purpose
What’s required
Qualifications
- Level 3 qualification in health or social care, or equivalent qualification or experience
- Level 2 care qualification or equivalent, with Level 3 to be undertaken on appointment
- Commitment to complete Care Certificate standards within 12 weeks of starting
Experience
- Manual handling of patients
- Experience of working in a health or social care related environment
- Experience of working with patients or service users with mental health needs
Nice to have
- Experience in acute mental health settings, including urgent care
- Experience of supporting patients or service users over the phone
What’s offered
- 27 days leave plus bank holidays, rising to 33 days with long service
- Generous NHS pension
- Enhanced pay for unsocial hours
- Flexible and agile working
- Maternity, paternity and adoption support
- Wide range of staff networks
- Health and wellbeing opportunities
- Training, development and career progression, with supervision and reflective practice
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Contact Details:
The Methodist Church in Britain Recruitment Team
