This Band 3 post sits in the Nuclear Medicine department booking team at University Hospitals Birmingham NHS Foundation Trust, as the department moves to cross-site bookings. The work centres on administration and coordination, mainly booking scans across sites and handling calls from patients, relatives and referrers. It also gives admin support to the Radiotherapy department. Candidates need a grounding in administrative work and public-facing experience.
What the job involves
- Book Nuclear Medicine scans across sites, liaising with patients, relatives and referrers
- Handle telephone enquiries and record messages accurately, referring on as needed
- Input and look up data on Trust IT systems in line with Trust policy
- Type from audio or copy-type from documents, including letters, emails and reports
- Follow up DNAs and rebook cancellations at short notice onto the appropriate lists
- Communicate and solve problems face to face, by email and by phone
- Use judgement and experience to deal with enquiries
- Photocopy, scan and file letters and documents
- Assist colleagues as directed in times of pressure
- Adopt new technology and working practices to keep the department running smoothly
- Attend admin team and departmental meetings regularly
- Organise own daily work and prioritise to meet set timescales
Qualifications
- GCSEs in English and Maths, grades A to C
- NVQ Level 3 in Business Administration, or equivalent experience in an administrative environment
Experience
- Dealing with the public or customer service
- Working with Microsoft Office packages such as Word, Excel and Outlook
- Working in a busy environment
Nice to have
- RSA level II or equivalent experience
- Experience of using Trust IT systems
- Experience of working in healthcare
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Contact Details:
The Methodist Church in Britain Recruitment Team
