This role sits in the digital team of The Royal Orthopaedic Hospital NHS Foundation Trust, working alongside clinical and operational staff. The post holder provides first and second-line support, investigation and configuration for the Electronic Patient Record, PAS and T-Pro. The focus is on resolving incidents, supporting upgrades and new functionality, and keeping patient information accurate across these systems. Applicants need a degree in an IT-related subject or equivalent experience, plus prior work supporting a patient-based IT system.
What the job involves
- First and second-line application support, resolving incidents and service requests promptly
- Logging and managing complex user support requests in the ITSM system
- Specialist support for the EPR, PAS, T-Pro and associated clinical and administrative applications
- Developing technical, functional and system-specific knowledge of these applications
- Understanding clinical and administrative processes and patient pathways, including where information is entered, exchanged, validated, audited and stored
- Working with clinical and operational teams to find system bottlenecks and improve models of care and processes
- Day-to-day administration, configuration, maintenance and optimisation of supported applications
- Maintaining the integrity, quality and accuracy of information in the EPR, PAS, T-Pro and associated systems, acting on recurring data-quality issues
- Supporting incident resolution, system changes, testing and upgradesHelping staff use digital systems effectively, including introducing new applications and digital workflows
- Contributing to continuous improvement and lifecycle maintenance of the EPR and associated applications
Qualifications
- Degree in an IT-related subject or equivalent demonstrable experience
Experience
- Application support within a service environment
- Significant experience supporting a patient-based IT system, e.g. T-Pro, CRIS, PICS
- Familiarity with patient documentation, patient information systems and care pathways
- Supporting systems administration, e.g. setting up user accounts and advising on how work is submitted
- Understanding of user issues and how they affect use of IT systems
Skills & knowledge
- Guiding users through systems, including informal training over the telephone
- Communicating technical issues to non-technical staff
- Identifying errors and omissions in complex reports and telling IT-related from user-related causes
- Analysing and interpreting data and information
- Working to tight deadlines and managing own workload
- Competent in Microsoft Office applications
Nice to have
- Evidence of continued professional development (CPD)
- Experience working within an NHS or healthcare environment
What’s offered
- Inclusive, family friendly and flexible working arrangements and policies
- Flexible working requests will be considered
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Contact Details:
The Methodist Church in Britain Recruitment Team
