This full-time role sits in the Emergency Operations Centre of South Central Ambulance Service NHS Foundation Trust, where call takers answer 999 calls. The work centres on being the first voice a caller hears, asking the right questions, giving reassurance and supporting people through critical situations. The post is on-site only with no remote working, and no medical experience is needed, with training courses running from November 2026. Applicants must be 18 or over and hold the right to work in the UK, as no visa sponsorship is available.
What the job involves
- Answer 999 calls as the first point of contact for callers
- Ask the right questions to gather information in emergencies
- Provide reassurance and support callers through critical situations
- Help coordinate emergency responses to life-threatening incidents
- Support callers in crisis or distress
- Complete the training programme: classroom training, 10 one-to-one coaching shifts and 8 audited shifts
- Attend the training programme in full, as attendance is mandatory
- Work on-site at the Emergency Operations Centre, with no remote working
What’s required
Qualifications
- Good standard of education, such as 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience
Experience
- Experience of working in a customer-focused environment
- Experience of using a computerised system
Skills & knowledge
- Attention to detail and accurate data entry
- Ability to use communication and computerised systems
Checks & eligibility
- Aged 18 or over
- Right to work in the UK
Other
- Compassion, confidence and clear communication
- Resilience and emotional awareness throughout a shift
- A genuine desire to help others
Nice to have
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care
- Map reading
What’s offered
- 27 to 33 days' annual leave, pro rata
- NHS pension
- Enhanced pay of 35% for Saturday and weekday night shifts, and 69% for Sundays and bank holidays
- National discounts on retail, travel, leisure and tech
- Free parking
- Employee Assistance Programme
- Flexible working requests considered in line with business requirements
- Structured training programme with coaching and audit
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Contact Details:
The Methodist Church in Britain Recruitment Team
