This temporary care navigator post sits in the administrative team of North Beverley Medical Centre, a GP practice, for one year. The work centres on directing patients to the right service, handling calls and visitors, and coding incoming clinical letters so that required actions are completed. It is a 30-hour role with a shift pattern yet to be confirmed, including early starts, late finishes and a Tuesday evening rota; primary care experience helps, though training is given. Only UK residents may apply, and past applicants are excluded.
What the job involves
- Administer the practice efficiently and effectively
- Manage day-to-day workloads and tasks across the practice
- Code incoming clinical letters and complete any required actions
- Pass information between patients and clinicians proactively
- Develop and maintain individual and team performance
- Ensure compliance with health and safety and employment legislation
- Offer general help to staff, patients and visitors, in person or by phone
- Direct patients courteously so they reach the right service or professional
- Carry out administrative tasks that keep the practice running
- Ensure communications with patients, the primary care team and external agencies are accurate and on time
Qualifications
- Educated to GCSE level or equivalent
Experience
- Experience of working with the public
- Experience of administrative duties
Skills & knowledge
- Excellent written and oral communication
- Clear, polite telephone manner
- Good interpersonal skills
- Competent in Office and Outlook
- Problem solving and analytical skills
- Effective time management and planning
Checks & eligibility
- UK resident
Other
- Working as a team member and autonomously
- Following policies and procedures
Nice to have
- Care navigation certificate
- Customer service qualification
- Strong IT skills
- SystmOne user skills
- Experience of working in a healthcare setting
- Experience inputting data and clinical coding
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Contact Details:
The Methodist Church in Britain Recruitment Team
