A part-time receptionist post at a GP practice run by Sabden & Whalley Medical Group. The role covers appointment requests in person, by phone and online, routing patients to the right clinician, plus data entry and clerical support for the practice team. It is fast-paced and can involve upset patients, across three days of 27.75 hours. Healthcare experience is not essential because training is given, but English and maths at GCSE or Functional Skills Level 2 are required.
What the job involves
- Process in-person, telephone and online requests for appointments, visits and telephone consultations, directing patients to the right healthcare professional
- Act as the central point of contact for patients
- Distribute information, messages and enquiries for the clinical team
- Liaise with multidisciplinary team members and external agencies such as secondary care and community services
- Enter, allocate and collate data, recording information in line with practice procedures
- Process electronic and hard copy information promptly and in line with current policies
- Provide clerical support, including word and data processing, filing, photocopying and scanning
- Support the administration team with patient registration
- Greet and direct patients
- Act on patient requests with respect, sympathy and confidentiality
- Deal professionally with frustrated or upset patients and respond to unpredictable situations
Qualifications
- GCSE Maths and English at grade C (level 4) or above, or Functional Skills Level 2 in Maths and English
Experience
- Experience of working with the general public
Skills & knowledge
- Excellent communication skills
- Good IT skills
- Highly organised
- Multi-tasking
- Confident and resilient
- Professional attitude with an empathetic manner
Nice to have
- NVQ Level 2 in Health and Social Care
- Experience of working in a GP practice or healthcare setting
- Experience of administrative duties
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Contact Details:
The Methodist Church in Britain Recruitment Team
