This call handling post sits in HUC's NHS 111 service, which runs NHS 111 and Out of Hours GP cover across several regions. Call handlers take patient calls and give reassurance or urgent guidance, sometimes under the direction of regulated healthcare professionals. Shifts fall between 7am and 11pm on seven days a week, and new starters complete six weeks of full-time weekday training first. Visa sponsorship is not offered, so applicants must already hold the right to work in the UK.
What the job involves
- Answer calls from patients and give reassurance or urgent guidance
- Where healthcare is given, work under the direction of regulated healthcare professionals
- Work shifts on a rota between 7am and 11pm, seven days a week
- Complete a six-week full-time training programme, Monday to Friday, 9am to 5pm
What’s required
Experience
- Customer service experience
Checks & eligibility
- Right to work in the UK for the full duration of employment, without sponsorship
- Enhanced DBS with both Barred Lists checks, where the role is regulated activity
Other
- Lives within a 60-minute commute
- Able to commit to six weeks of full-time training, 9am to 5pm Monday to Friday
Nice to have
- Previous call-handling experience
What’s offered
- NHS Pension Scheme
- Discounts via Discount Hub, Blue Light Card and Tickets for Good
- Fully funded six-week training programme
- Wellbeing support, including counselling, health plans and fitness routines
- Healthcare cash plan and free financial advice
- Credit Union savings options
- Career development through My Academy and internal vacancies
- Unlimited tea and coffee, free parking and relaxation areas
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Contact Details:
The Methodist Church in Britain Recruitment Team
