This is a fixed-term receptionist post within the Urology Department at Royal United Hospitals Bath NHS Foundation Trust, running for 12 months. The receptionist greets patients and visitors, books and changes appointments, answers calls and emails, and keeps patient records accurate. The work is front-line and busy, supporting urology clinics and liaising with clinicians across the department and other teams. Applicants need a reception or customer-facing background; prior healthcare experience and Millennium knowledge are desirable.
What the job involves
- Greet and assist patients and visitors
- Manage appointment bookings, cancellations and clinic schedules
- Answer telephone and email enquiries professionally
- Register patients and maintain accurate records
- Support the smooth running of urology clinics
- Liaise with clinicians and other departments
- Handle confidential information in line with data protection requirements
- Deliver excellent customer service and patient care at all times
Qualifications
- Educated to GCSE or equivalent standard
Experience
- Experience in a busy reception or customer-facing role
Nice to have
- Knowledge of and previous experience with Millennium
- Previous experience in a healthcare or clinical setting
#J-18808-Ljbffr
Contact Details:
The Methodist Church in Britain Recruitment Team
