This nine-month fixed-term post sits within the Paediatric Fatigue services team at Royal United Hospitals Bath NHS Foundation Trust. The role centres on administration for patients: booking and rescheduling appointments, answering calls and passing messages on, and working with the multidisciplinary team. It is full time, with one day a week working from home. Applicants need proven administrative experience in a busy setting and prior healthcare administration experience.
What the job involves
- Provide a full medical administrative service, including booking in and out appointments and scheduling or rescheduling them
- Act as first point of contact, answering all telephone enquiries and taking and passing on messages politely
- Use own judgement to prioritise issues and take action as appropriate
- Liaise with members of the multidisciplinary team to provide a quality service to patients
- Share responsibility for the smooth running of the administrative service to support safe patient care
Qualifications
- English and Maths GCSE at grade C or above, or equivalent Basic General Education
Experience
- Proven administrative or secretarial experience in a busy environment
- Previous healthcare administration experience
Skills & knowledge
- Excellent standard of written and spoken English
- Attention to detail and high levels of concentration
Nice to have
- Evidence of relevant administrative training courses successfully completed
- Proven experience of maintaining a patient or information database
What’s offered
- Access to RUH staff benefits
- Support to develop your career
- Staff wellbeing focus
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Contact Details:
The Methodist Church in Britain Recruitment Team
