This National Highways post oversees how contractors deliver operations and maintenance on the M25 and A249 DBFO contracts. The holder tracks monthly performance, reviews contractor audits and submissions, and drives remedial action where service levels slip, while leading the monthly service delivery and Joint Operations meetings. It suits someone with fast-paced 24/7 service delivery experience who will travel to contractor sites on the motorways and A-roads. A driving licence with no more than three penalty points is needed to be considered.
What the job involves
- Oversee routine and reactive operations and maintenance delivery to required technical, quality and safety standards, with a focus on customer service
- Manage supplier performance against contractual service level agreements, including investigating breaches and non-availability and instigating remedial activity
- Track and monitor M25 and A249 DBFO contract performance, identifying trends, risks and issues
- Analyse root causes of performance issues and develop remedial action plans with Service Delivery colleagues and the supply chain
- Review the contractor's annual Services Plan, routine maintenance and diversion plans, and compare monthly activity against them, including Watchman data and the monthly report
- Ensure the contractor's planned works are integrated into the regional programme to minimise customer disruption
- Drive continuous improvement and innovation, and apply contractual sanctions where appropriate
- Monitor monthly performance data, support audits, and review contractor submissions within contractual deadlines
- Support incident management and engage with customers and stakeholders
- Play a leading part in the monthly service delivery meetings and the Joint Operations Meeting
- Act as the main contractor contact for emergency lane closures, emergency diversions and non-standard practices
- Act as customer point of contact for Areas 5 and 34
Qualifications
- Engineering degree or relevant technical qualification or accreditation
Experience
- Experience of budget, contract and supply chain management
- Proven experience in a fast-paced, 24/7 service delivery environment
Skills & knowledge
- Strong understanding of relevant technical asset policies and strategies
- Understanding of relevant supply chain contracts
Checks & eligibility
- Driving licence with no more than 3 penalty points, maintained during employment
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Contact Details:
The Methodist Church in Britain Recruitment Team
